No, the carry-ons don’t include a power bank. They come with a USB slot—just plug in your own power bank to charge on the go.

The basic version comes with 1 YiF TSA lock, while the Pro version features 2 YiF TSA locks for added security.

Both Basic and Pro versions are made using German Makrolon™ Polycarbonate, known for its durability and lightweight design.

The dedicated compartment fits up to a 16” MacBook Pro and a 12” tablet, providing secure and convenient storage for your tech essentials.

Orders are processed within 1 business day after shipping.
Orders placed on weekends are processed on the next business day.
If you need to make any changes, feel free to reach out to us on hello@tramora.com — we’ll do our best to help!

Once your order is shipped, you'll receive a confirmation email from hello@tramora.com with your tracking number. You can use this number to track your shipment on our logistics partner’s website.

Yes, you can update your shipping address by reaching out to our support team at hello@tramora.com. Please note, address changes can only be made before your order is processed for shipping.

We offer a 30-day return policy. For more details, please refer to our return policy

To start a return, contact our support team at hello@tramora.com with your order number and reason for the return. Our team will review your request and provide further instructions. Once we receive and inspect the item, your refund will be processed within 14 business days to your original payment method.

We use RazorPay, a secure and reliable platform that ensures safe transactions and protects your payment information.

If your payment fails, your order will not be processed. You can try placing the order again using a different payment method or contact our customer support team at hello@tramora.com for assistance

All Tramora luggage is backed by a guaranteed limited lifetime warranty, ensuring repair or replacement of your luggage in the event of manufacturing faults. Covered components include:

• Wheels
• Zips
• Handles
• Compression straps
• Specific cracks or breaks in the polycarbonate shell

Please note that our extended warranty excludes:

• Defects resulting from improper use
• Second-hand purchases without proof of direct purchase from Tramora
• Cosmetic damages such as:
• Damage that does not affect the overall functionality of the case
• Damage arising from misuse or excessive weight on hooks, phone stands, or laptop stands

It's important to understand that accessories such as wardrobes, wash cases, tech cases, sunglass cases, cup holders, laptop sleeves, and laundry bags are not included in this limited lifetime warranty.